They were very inquisitive and willing to help
4,942 +21 % 1,601 6,543 +2.4 % 223 6,766 +5.9 % 6,766 +5.9 % AME 3,433 -199 % (128) 3,305 -0.5 % 72 3,377 +1.7 % 3,069 +9.6 % APMEA 1,622 -23.3 % 102 1,724 -21.1 % 69 1,793 -17.9 % 1,793 -17.9 % Total Group 9,997 +265 % 1,575 11,572 -2.7 % 364 11,936 +0.4 % 11,628 +2.3 % Net finance costs (1,819) +65.7 % 170 (1,649) +3.8 % (27) (1,676) +5.5 % (1,733) +1.0 % Associates and joint ventures 1,681 -11.5 % (1,239) 442 -15.0 % 33 475 -8.6 % 475 -8.6 % Profit before tax 9,859 +179 % 506 10,365 -4.2 % 370 10,735 -0.8 % 10,370 +1.9 % Taxation (2,094) +487 % (344) (2,438) -4.9 % (84) (2,522) -1.6 % (2,425) +1.3 % Non-controlling interests (1) -98.7 % (125) (126) -16.3 % (3) (129) -14.1 % (129) -14.1 % Coupons relating to hybrid bonds net of tax (87) +105.4 % 29 (58) +36.9 % (58) +36.9 % (58) +36.9 % Profit attributable to shareholders 7,677 +154 % 37 7,743 -4.0 % 283 8,026 -0.5 % 7,758 +2.2 % Diluted number of shares (m) 2,199 -1.2 % 2,199 -1.2 % 2,199 -1.2 % 2,199 -1.2 % Diluted earnings per share (pence) 349.1 +157 % 352.1 -2.9 % 365.0 +0.7 % 352.8 +3.4 % 1
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This is the exact type of business model that Warren Buffett looks for
When this sensation comes back time and time again, a clinician will often categorize it as gastroesophageal reflux disease, or GERD for short
